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DryFruits.PK

Return & Refund Policy

Last Updated: October 30, 2025

At A1 Dry Fruits, customer satisfaction is our priority. We want you to be completely happy with your purchase. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

Damaged Products

Products received in damaged or broken condition

Wrong Product

Received a different product than ordered

Expired Products

Products past their expiration date

Quality Issues

Products with quality defects (stale, contaminated, etc.)

2. Non-Returnable Items

  • Opened or used products (for hygiene and food safety reasons)
  • Products with broken or tampered seals
  • Items without original packaging
  • Products damaged due to mishandling by customer
  • Items returned after 7 days of delivery
  • Custom or special orders (unless defective)

3. Return Process

1

Contact Us

Contact us within 7 days of delivery via phone, WhatsApp, or email

📞 Phone: +92 345 0650242

📱 WhatsApp: +92 345 0650242

✉️ Email: info@a1dryfruits.com

2

Provide Details

Share your order number, product details, and reason for return. Include photos/videos of damaged or incorrect items.

3

Approval

Our team will review your request and approve if it meets our return criteria.

4

Return Shipping

We will arrange pickup or provide return shipping instructions. Keep the product in its original packaging.

5

Refund/Replacement

Once we receive and inspect the item, we'll process your refund or send a replacement.

4. Refund Policy

Refund Methods:

  • Cash on Delivery: Bank transfer to your account
  • Online Payment: Refund to original payment method
  • Bank Transfer: Refund to your bank account

Refund Timeline:

  • Refund processing: 3-5 business days after receiving the returned item
  • Bank transfer: 5-7 business days
  • Online payment refund: 7-10 business days

Note: Delivery charges are non-refundable unless the return is due to our error (damaged, wrong, or defective product).

5. Replacement Policy

You can choose a replacement instead of a refund for:

  • Damaged products
  • Wrong items received
  • Defective products

Replacement will be shipped at no additional cost. Processing time: 2-3 business days.

6. Cancellation Policy

Before Shipping:

  • Orders can be cancelled free of charge
  • Contact us immediately to cancel
  • Full refund will be processed

After Shipping:

  • Orders cannot be cancelled once shipped
  • You can refuse delivery and request a refund
  • Delivery charges may apply

7. Important Notes

  • Always inspect your order upon delivery
  • Take photos/videos if you notice any damage or issues
  • Keep the original packaging until you're satisfied with the product
  • Contact us immediately if there are any problems
  • Return shipping costs are borne by us for defective/wrong items
  • Customer bears return shipping for non-defective items

8. Exchange Policy

We offer exchanges for different products or sizes (subject to availability). Exchange requests must be made within 7 days of delivery. Additional charges may apply for price differences.

9. Contact for Returns

For any return or refund queries, please contact our customer service:

Email: returns@a1dryfruits.com or info@a1dryfruits.com

Phone: +92 345 0650242

WhatsApp: +92 345 0650242

Business Hours: 9:00 AM - 8:00 PM (7 days a week)